FAQ: ORDER
Your order will be sent within 24 to 72 hours (working days) following the confirmation of your order, unless your product is no longer in stock, in which case you will receive an email to offer you the replacement or refund of your article.
If you encounter a problem placing an order, I invite you to contact our customer service. We can be reached by phone, Whattsap or by email.
Tel: + 33 6 22 14 29 36
Email: contact@bwya.fr
Your orders are shipped every day from Monday to Friday.
If you received a payment link, but the link displays a 404 error page, simply copy your tracking number and paste it into the search bar on the carrier's site.
Post (Colissimo, Chronopost, ToShop): follow my package
World Relay: follow my package
DHL: follow my package
Other carrier: follow my package
Our packages are sober and discreet and will not mention their content in any way, you don't have to worry about it <img draggable="false" role="img" class="emoji" alt="" src="https://s.w.org/images/core/emoji/13.1.0/svg/1f642.svg">
The brand name "BWYA" appears in the sender's details.
If this is a problem, do not hesitate to specify it in the "note" box before validating your order.
If you have not received your tracking number, you can contact us by email at contact@bwya.fr. Remember to mention your order number and the name associated with your order.
FAQ: EXCHANGE
Yes you have the possibility to exchange all items that do not mention the contrary (ex: packers, breast prostheses etc..)
I invite you to go to the section “Exchange" for more information.
Any exchange request must be made within 14 days of receiving your order. Beyond that we will not be able to accept an exchange.
For more details I invite you to go to the section “Exchange".
Unfortunately we do not offer a return label. The shipping costs for returning the items you wish to exchange are your responsibility.
FAQs: DELIVERY
Postal times vary from one carrier to another. These deadlines are only indicative and beyond our control. Sometimes packages are delayed.
Follow-up letter: 2 working days (delay not guaranteed)
Colissimo: 2 working days (delay not guaranteed).
Mondial Relay: 2 to 5 working days
Chronopost: The next day before 13 p.m. or 18 p.m. depending on the option chosen (excluding weekends*, no delivery will be made on Saturday or Sunday)
International: from 2 to 7 additional days depending on the destination.
To this delay is added the time of preparation of the order, varying from 1 to 5 days according to the articles.
Yes, we work with Mondial Relay and ToShop (postal relay service) so you can select the point closest to your home.
Otherwise, you can have your package delivered by “poste restante”; it will then be delivered to your post office.
To do this, all you need to do is indicate your address as follows:
REMAINING POSITION
LAST NAME FIRST NAME
address of your post office
FAQ: PAYMENT
For your exchanges we offer refunds in the form of coupons that you can use to reorder.
If, however, you wish to be reimbursed, this is still possible. You just have to make the request by email. Remember to indicate your LAST NAME, FIRST NAME, ORDER N ° as well as the reason for your request.
The refund will be made to your original payment method. The request will be made within 3 days.
Allow between 5 and 10 days for a refund on your credit card.
Instant refund for payments made through PayPal.
Every month, we will organize games with draws that will allow you to win binders. A future community donation system will make our products accessible to everyone. Otherwise you will find good opportunities in the "eco binder" section of our shop
During the monthly sales organized in physical points, don't hesitate to come and see us, we'll find a solution 🙂
You can pay us by credit card, via paypal or by bank transfer.
PAYPAL: If you pay for your item via paypal, you will benefit from buyer protection.
In the event of any concern, we invite you to contact us via the “contact” section in order to describe your problem to us. Remember to mention your order number in your message. We will find the most suitable solution.
It sometimes happens, when the response time between your bank and our payment agency is too long, that our order software cancels an order.
If you have not been debited:
We invite you to reorder.
If you have been charged:
We invite you to contact our customer service by email. Remember to tell us your order number and your name, we will check if the payment has been received and change the status of the order from "cancelled" to "in progress". It will then be processed with the other orders within the usual timeframes.
If you have any questions, don't hesitate to contact us at +33 6 22 14 29 36 or write to us at contact@bwya.fr
If you are in the Paris region, you will have the opportunity to buy our products directly on site, make an appointment in the “shop pick-up” section.
We will be regularly present at events in associations or bars in direct point of sale. I invite you to stay tuned and follow our news on Facebook, Instagram and Twitter.
We also have partnerships with shops, you can buy some of our products directly there. Go to the "point of sale" section to see where they are.
If you are in the Paris region, you will have the opportunity to buy our products directly on site, make an appointment in the “shop pick-up” section.
We will be regularly present at events in associations or bars in direct point of sale. I invite you to stay tuned and follow our news on Facebook, Instagram and Twitter.
We also have partnerships with shops, you can buy some of our products directly there. Go to the "point of sale" section to see where they are.
FAQs: GENERAL
BWYA stands for "Be Who You Are" The slogan and gleam of our brand.
Our products are made in France, a value that we defend! We offer unique binders, our range is composed of neutral models as well
as many colorful models with unique prints <img draggable="false" role="img" class="emoji" alt="" src="https://s.w.org/images/core/emoji/13.1.0/svg/1f642.svg">
We have removed all visible seams to bring you maximum comfort. We are a small business, which allows us to meet and listen to our consumers.
Alesky, a young transgender man who used his experience to build his brand.
Who could possibly be any better than someone who is part of the community? <img draggable="false" role="img" class="emoji" alt="" src="https://s.w.org/images/core/emoji/13.1.0/svg/1f642.svg">
If you received a payment link, but the link displays a 404 error page, simply copy your tracking number and paste it into the search bar on the carrier's site.
Post (Colissimo, Chronopost, ToShop): follow my package
World Relay: follow my package
DHL: follow my package
Other carrier: follow my package
BWYA is a French brand. All the textile products (binders, boxers and tucking panties) are made in France by our clothing workshop located in 91 (Essonne).
The accessories come from various manufacturers based mainly in Europe.
FAQ: PARTNERSHIPS, MISCELLANEOUS
Yes. You will find all of our products in the Paris region in the 92 in Antony, as well as in the shops of our partners who resell our products.
The list is available here:
Our points of sale
Contact us for any partnership request!
We are looking for partnerships, contact us at contact.pro@bwya.fr
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