FAQ: ORDER
Your order will be sent within 24 to 72 business hours after confirmation, unless your product is out of stock. In that case, you will receive an email offering a replacement or a refund for your item.
If you encounter any issues placing an order, please contact our customer service. You can reach us by phone, WhatsApp, or email.
Tél: +33 6 22 14 29 36
Mail: [email protected]
Orders are shipped every day from Monday to Friday.
If you received a payment link, but it shows a 404 error page, simply copy your tracking number and paste it into the search bar on the carrier's website.
La Poste (Colissimo, Chronopost, ToShop): track my parcel
Mondial Relais: track my parcel
DHL: track my parcel
Other carrier: track my parcel
Our parcels are plain and discreet and will not mention their contents, so you have nothing to worry about 🙂
Le nom de la marque « BWYA » apparait dans les coordonnées de l’expéditeur.
If this is a concern, please specify it in the 'note' box before confirming your order.
Si tu n’as pas reçu ton numéro de suivi, tu peux nous contacter par mail à [email protected]. Pense à mentionner ton numéro de commande ainsi que le nom associé à ta commande.
FRANCE & OVERSEAS TERRITORIES
Your order will be sent within 24 to 72 business hours after confirmation, unless your product is out of stock. In that case, you will receive an email offering a replacement or a refund for your item.
SPAIN
Your order will be sent within 24 to 72 business hours after confirmation, unless your product is out of stock. In that case, you will receive an email offering a replacement or a refund for your item.
ITALY
Your order will be sent within 24 to 72 business hours after confirmation, unless your product is out of stock. In that case, you will receive an email offering a replacement or a refund for your item.
AUSTRIA
Your order will be sent within 24 to 72 business hours after confirmation, unless your product is out of stock. In that case, you will receive an email offering a replacement or a refund for your item.
SWITZERLAND
Your order will be sent within 24 to 72 business hours after confirmation, unless your product is out of stock. In that case, you will receive an email offering a replacement or a refund for your item.
NETHERLANDS
Your order will be sent within 24 to 72 business hours after confirmation, unless your product is out of stock. In that case, you will receive an email offering a replacement or a refund for your item.
DENMARK
Your order will be sent within 24 to 72 business hours after confirmation, unless your product is out of stock. In that case, you will receive an email offering a replacement or a refund for your item.
EUROPE ZONE 2
Countries: Finland, Latvia, Lithuania, Slovenia, Slovakia
WORLD ZONE 4
Countries: Croatia, Iceland, Maghreb, Malta, Norway, Romania, Turkey, Specific territories in Spain and Portugal, other Eastern European countries
WORLD ZONE 6
Countries: African countries (excl. Maghreb), Americas (excl. USA and Canada), Middle East, Other Asian countries, Oceania (excl. Australia)
GERMANY
Your order will be sent within 24 to 72 business hours after confirmation, unless your product is out of stock. In that case, you will receive an email offering a replacement or a refund for your item.
BELGIUM
Your order will be sent within 24 to 72 business hours after confirmation, unless your product is out of stock. In that case, you will receive an email offering a replacement or a refund for your item.
LUXEMBOURG
Your order will be sent within 24 to 72 business hours after confirmation, unless your product is out of stock. In that case, you will receive an email offering a replacement or a refund for your item.
UNITED-KINGDOM
Your order will be sent within 24 to 72 business hours after confirmation, unless your product is out of stock. In that case, you will receive an email offering a replacement or a refund for your item.
IRELAND
Your order will be sent within 24 to 72 business hours after confirmation, unless your product is out of stock. In that case, you will receive an email offering a replacement or a refund for your item.
PORTUGAL
Your order will be sent within 24 to 72 business hours after confirmation, unless your product is out of stock. In that case, you will receive an email offering a replacement or a refund for your item.
EUROPE ZONE 1
Your order will be sent within 24 to 72 business hours after confirmation, unless your product is out of stock. In that case, you will receive an email offering a replacement or a refund for your item.
EUROPE ZONE 3
Countries: Estonia, Greece, Romania, Bulgaria
WORLD ZONE 5
Countries: Australia, Canada, China, South Korea, United States, Hong Kong, India, Israel, Japan, Russia, Singapore, Thailand, Vietnam
Standard home delivery. Shipping is handled by La Poste or Colis Privé (you cannot choose the carrier), and our algorithm will select the best option for you. Delivery typically takes 48 to 72 hours, but this timeframe is not guaranteed.
Your tracking information will be considered definitive.
If your package is marked as 'delivered to mailbox,' we will consider it 'delivered'.
You will have the option to file a claim. Our customer service team will do their best to assist you with the carrier.
Processing a delivery issue can take up to 1 month.
If you receive a damaged or altered package, you must inform us within 48 hours of receipt and send us photos of the damage.
After this period, we will consider that you received the package in good condition, and therefore, we regret to inform you that we will not be able to assist you.
Tracking: Your tracking number will be automatically sent to you once your order has been dispatched. If you have not received it, please send us an email or a message to 06 22 14 29 36 stating your NAME and ORDER NUMBER.
Pickup point delivery. Shipping is handled by La Poste or Mondial Relay.
Delivery typically takes 2 to 4 days, but this timeframe is not guaranteed. It may be longer for deliveries within Europe.
In case you do not receive your package, you will have the option to file a claim. Our customer service team will do their best to assist you with the carrier.
Processing a delivery issue can take up to 1 month.
If you receive a damaged or altered package, you must inform us within 48 hours of receipt and send us photos of the damage.
After this period, we will consider that you received the package in good condition, and therefore, we regret to inform you that we will not be able to assist you.
Tracking: Your tracking number will be automatically sent to you once your order has been dispatched. If you have not received it, please send us an email or a message to 06 22 14 29 36 stating your NAME and ORDER NUMBER.
Express delivery to your home within 24 hours. Insurance included. If your order is placed on Friday after 9 AM, it will be dispatched the following Monday. No shipping or delivery on Saturdays and Sundays.
This timeframe may be extended by 24 to 48 hours for international shipments (please refer to the table).
* Attention certains articles nécessitent un temps de préparation plus long (ex: binder sur mesure, tucking panties etc..) les articles concernés seront traités en priorité.
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